Cancellation and Refunds

Before payment

A saved request has not been charged. You can stop at any time by not paying, or by phoning us.

After payment

• Cancel before a technician is confirmed as travelling: contact us and we will assess a refund of what you paid.
• After dispatch: we may keep a fair amount for work already done, such as travel, and we will explain it to you.
• If we cannot provide the service, or it was not what we agreed, we will refund the amount affected.

Your consumer rights

You may be entitled to a repair, replacement or refund under the Australian Consumer Law, including for a major failure of the service. These rights apply whatever this page says.

How refunds are paid

Refunds go back to the original payment method through Stripe. Your bank sets the time it takes to appear.