Wrong fuel guide
Contaminated fuel? Stop and get the tank checked.
Contamination is not only wrong-fuel at the bowser. Water, sediment, old fuel, mixed fuels or an unknown top-up from a jerry can all call for the same first step: stop and do not keep running the engine.
Wrong-fuel removal: $449 standard — $399 total with $50 instant removal offer. Launch offer — redeem instantly when booking. Prices are totals, within 30 km of Doncaster.
The $50 instant removal offer applies only to eligible standard wrong-fuel removal within 30 km of Doncaster. No discount on fuel delivery, extra fuel, non-standard vehicles, specialist parts, towing, repairs or jobs outside coverage.
Fuel delivery unchanged: $99 up to 5L. Extra fuel is separately approved.
Check your saved request for current online payment availability. Secure checkout is offered for accepted eligible quotes when enabled. If no payment option is shown, call 040 FUEL NOW (0403 835 669). New requests begin unpaid; saving alone does not confirm help. Your private receipt shows verified payment and separate technician dispatch status even if new checkout is unavailable. GPS and arrival estimates depend on technician dispatch and sharing. In danger, call 000.
Why the engine stays off
Contaminated fuel blocks filters, damages pumps and injectors, and causes misfires or sudden loss of power, which is dangerous in Melbourne traffic and on tram corridors.
Recognise it
Signs this is you
- Sputtering or loss of power soon after refuelling.
- Fuel warning or check-engine lights straight after a fill.
- Visible water, sludge or an unusual smell from a fuel sample.
- A mix of petrol and diesel where the proportion is unknown.
Please do not
- Do not keep driving to see if it improves.
- Do not add additives as a fix in an emergency.
- Do not drain into containers or drains. Contaminated fuel is a hazard and illegal to dump.
- Do not restart repeatedly after a stall.
What happens next, honestly
- 1
Choose Contaminated or Unsure in the form and describe what you know.
- 2
Add notes: when you filled up, symptoms, any warning lights.
- 3
Call 040 FUEL NOW for assessment. Saving does not charge you or confirm a booking. Only an eligible, accepted quote can proceed to checkout when available; verified payment and technician dispatch are separate steps.
Questions
How do I know the fuel is contaminated?
Often you do not, until symptoms start. If symptoms began straight after a fill, treat the fuel as suspect and stop driving when safe.
Can I report the servo?
Contact the fuel retailer directly about suspected faulty fuel. We are independent and cannot act for or against any retailer.
What should I note down?
Pump number, time, receipt, vehicle symptoms and photos if safe. This helps later conversations with mechanics or retailers.