Blackburn, Blackburn North or Blackburn South: name your pin, engine off

Three suburb names, one shared first word

If you use Blackburn as a general area name, first check which suburb contains the car. The council lists three distinct places. If the pin belongs to Blackburn North or Blackburn South, add that detail so the booking location does not rely on an assumed address.

Open the map on your phone and read the suburb printed under your blue dot. Say that label, then give the street and the nearest cross street. If the label and a street sign disagree, tell us both and we will work it out together.

What to read out, in a useful order

Start with the street name and number, or the business you are parked outside. Next say the suburb your map shows. Then give the vehicle, the fuel it should take, what went in, roughly how much, and whether the engine was started or driven.

Do not estimate how far you are from anything. A confirmed street and a visible sign are more reliable than a guess made under stress.

If you drove before noticing

If you notice the mistake after the car coughs or loses power, stop and switch off when safe. Do not restart to show us the symptom. Tell us roughly how long you drove and what you observed, because a vehicle whose engine has run needs that history recorded when the job is assessed and quoted.

Wrong fuel or simply empty

Wrong fuel needs removal, quoted at $449 standard or $399 total with the $50 instant removal offer where eligible. An empty tank needs delivery instead: $99 total for up to 5L of the correct fuel, with extra litres priced separately and only with your approval. If you are unsure which applies, describe what happened and we will say.